职场英语当员工必需懂的八项基本技能.docxVIP

 HYPERLINK 美联英语提供：职场英语：当员工必会的八项基本技能 小编给你一个美联英语官方试听课申请链接： HYPERLINK /?tid=16-73374-0 /?tid=16-73374-0 导学：雇主们总是期望员工能够完成一些日常任务，如写一封有水平的邮件或者是得体地接听电话等。类似这样的任务其实是相当简单的，但是别的就复杂一点，就如在犯错之后及时道歉，这并不是每个人都知道怎么处理的。接下来向大家介绍8项日常的基本任务，有些比较简单，有些比较困难，但是是每个人都应该了解和掌握的事情。 1.Sending a Professional Email: 1.写商务邮件： If you are under the age of 30 its very likely you have been using email since youve known how to write. What you may not know is that theres a big difference between sending email to your friends and using this medium for work-related correspondence. For example, you may write in all lowercase letters, use slang and abbreviations, and perhaps even let misspellings and bad grammar go by, when sending email to your friends. Those are some of the do nots to which you should be attentive when corresponding with coworkers, your boss or clients. 只要你还很年轻，发送电子邮件对于你来说只是小菜一碟。不过你可能不知道的是，写给朋友的邮件与工作伙伴间的通讯邮件是大不相同的。例如，在给朋友写信的时候，你可能会使用小写字母，俚语或缩写，甚至有时候单词拼写错误，语法混乱，不过这都没有关系，因为你们的关系亲近，理解对方。而一旦你给工作伙伴，老板或客户写邮件的时候，这些错误就一定要避免了。 2.Writing a Memo or Business Letter: 2.写备忘和商务信函： Its hard to imagine having to send a paper copy of a memo or letter instead of an email, but it could happen. In case it ever does, you should know how to do it properly. 很难想象，在当今社会还存在寄信的情况，不过这确实存在。为了应对这种情况，你需要了解商务信函的正确格式。 3.Answering the Telephone and Making Phone Calls: 3.拨打和接听电话： Youve been making and receiving phone calls your entire life. Of course you know how to do this very simple task: you pick up the phone and say hello (or if making a call, you ask for the person to whom you want to speak). Thats fine for personal phone calls but not for business calls. When you answer a call you should always identify yourself by name and state the name of your department or company. Give your name to the person who answers the phone when you are the caller and then tell him or her who you are trying to reach. 在你的人生中，已经拨打和接听过无数电话了。当然你知道接听电话是一件很简单的事情：拿起电话说hello（或者是打电话，请你想找的人接听电话）就可以了。不过这只限于打私人电话，商务通话则不行。每当你接听商务电话的时候，请切记报上自己的名字和所