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职场英语职场高管培训师7招有效提出反对意见
美联英语提供:职场高管培训师:7招有效提出反对意见
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No matter how much we try to work with others and get along, the time comes when we cant agree.
无论我们多么努力想与他人友好共事,总会遇到无法达成一致的时候。
It might be with a co-worker, a customer, or a boss. You dont want to get into an argument. You dont want to appear disagreeable.
也许对方是同事,是客户,或者是老板。你不希望演变成一场纷争,也不想与他人针锋相对。
Yet, you cant just go along. Difficult times call for difficult conversations.
但是,你也不能随波逐流。敏感时期总是难以心平气和地对话。
Here are seven ways to help you look reasonable, interested and supportive, even as you disagree.
下面为你提供7个方法,即使你不同意他人的观点,也能帮助显示你是一位靠谱的,留心和支持的员工。
1. Find common ground
1. 找到共识
You may disagree on a point, but likely there are many things you do agree on. Perhaps you recognize the purpose or goal is valid, while you believe the steps to get there should be different. Take time to look for places you can agree.
你可能在一个点子上不同意,但是你也很可能在许多个点子上表示同意。也许你认为这个目标是有效,虽然你认为达成这个目标要采取不一样的步骤。那么你就花点时间找到你能同意的地方吧。
2. Support and praise
2. 支持和赞许
Start with supporting and praising those areas that you find in common. You might complement a co-worker on being a hard worker or on taking time to consider this problem. You might express appreciation to your boss for taking time to listen and for his clear expectations.
开始的时候先对你同意的地方表示支持和赞赏。比如称赞一位同事的辛勤工作或者是他能够花时间考虑这个问题。或者表达你对老板的感谢,感谢他能够花时间倾听以及表达他的期待。
There are always things that are good about others. Praising them first deflects the impression you are attacking them when you disagree. These steps will help with employee retention.
你总能在他人身上发现优点的,所以在你表达不一致的观点前首先称赞对方,你就可以缓和攻击对方时的不良印象。这些步骤对于挽留员工很有效。
3. Ask questions
3. 提出疑问
When you see flaws in a plan, rather than just disagreeing, start by asking questions. You might say any of the following:
如果你发现计划里有纰漏,与其挑剔毛病,不如先提问题。你可以提出下面这些问题:
“I’m not quite seeing how this will work out. What about [share concern]?”
“我无法看出这个计划的实现过程,您认为(表达关注)怎么样?”
“Have you considered … ?”
“您是否考虑过……?”
“How do you think XX will respond to this dir
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