Room Reservation预订房间.ppt

What’s?your?name?? May?I?have?your?name?? Do?you?want?some?tea?? Could?you?like?some?tea? Could?you?come?this?way?please??  OK,?Sure,?Yeah × Certainly,?Sir. √ Hey,?uh-huh,?Hang?on? × I?don’t?know × Just?a?moment,?please.? I’ll?check?that?for?you √ （请稍候，我来帮您确认 ) 只要理解这四种基本的句型，就可以处理大部分业务上的状况。? 1．自己要做什么事时，就使用May?I?~?  May?I?have?your?name,?please?? ? 请问尊姓大名? May?I?have?your?checkout?time,?please?? ? ?请问您什么时候结帐离开？? May?I?see?your?passport,?please?? ? ?请让我看一下您的护照好吗？? 2．?麻烦客人时，可使用Could?you?~? ?????Could?you?fill?out?the?form,?please?? ?????请您填写这张表格好吗？? ?????Could?you?write?that?down,?please?? ?????请您写下来好吗？?  Could?you?draft?the?fax,?please?? ?????请您写下传真的草稿好吗？?  3．询问客人的喜好或是做什么时，可使用 Would?you?~? ?????Would?you?like?tea?or?coffee?? ?????请问您要喝茶还是咖啡？?  Would?you?like?to?take?a?taxi?? ?????请问您要搭计程车吗？? ?????Would?you?mind?sitting?here?? ?????请问您介意坐在这里吗？?  4．在提供建议协助、征求意见时，可使用Shall?I?~?或Would?you?like?me?to?do?~?? Shall?I?draw?the?curtains?? 请问需要我把窗帘拉上吗？? Shall?I?draw?you?a?map?? ?? 请问要我为您画一张地图吗？?  Shall?I?make?the?reservation?for?you?? ?????请问要我为您安排预约吗？?  服务台常用词汇 reception?desk?接待处 cashier‘s?desk?兑换处 accounting?desk?帐务处 check-out?time?退房时间 voucher?证件 price?list?价目表 check 支票 reservation?desk?预订处 luggage?office?行李房 registration?desk?入宿登记处 lobby?前厅 luggage?rack?行李架 visit?card?名片 identification?card?身份证rate?of?exchange?兑换率conversion?rate?换算率charge?(动)收费bill?帐单information?desk?问询处procedure?fee?手续费 酒店英语词汇 information desk 问讯处 reception office 接待室 hotel register 旅客登记簿 registration form 登记表 newsstand 售报处 postal service 邮局服务处 shop 小卖部 bar 酒吧间 lounge 休息厅 roof garden 屋顶花园 billiard-room 球房 dining-room, dining hall 餐厅  cloak-room 存衣处 room number 房间号码 room key 房间钥匙 tea table 茶几 bookcase 书橱 bookshelf 书架 wardrobe 衣柜 built-in wardrobe 壁橱 single bed 单人床 double bed 双人床 qu