我的论文-建国科技大学.DOC

Creative Problem-solving QCStory based on Systematic InnovationTRIZ D.Y. Sha1, Sheng-Yuan, Hsu2(, and Hong-Yi, Chen3 1. Department of Industrial and Systems engineering, Chung Yuan Christian University, Taiwan. 2. Department of Industrial Engineering and Service Management, Chienkuo Technology University, Taiwan. 3. Department of Industrial Engineering and Management, National Chiao Tung University, Taiwan. Abstract In this study, a “creative problem-solving quality controlstory (CPS-QC story)”has been proposedto improve the traditional quality control process. By combining traditional quality control processes and systematic innovation (TRIZ), the concepts of problem solving, innovation tools and methodologies of TRIZ areintegrated with thequality control (QC) story tomitigate the lack of problem-solving techniques intraditional QC stories. TRIZ, whichis the core of the CPS-QC story, provides systematic and logical procedures for solving problems. In an actual case study, a mask company in Taiwan usesthe CPS-QC storyto improve the environmental control systems of mask exposure machines. The level of quality of the improvement is equivalent to the level of quality in a traditional program,whereas the cost and delivery of the improvement is only one-third of the cost and delivery in atraditional program. The results of the study indicate that the CPS-QC story will be beneficialto the photomask industry. Keywords: TRIZ, QC Story, QCCIntroduction Production efficiency and quality is the foundation of continuous progress in the Japanese economy. High production efficiency and quality are achieved with small improvements (kaizen) via small teams, such as thequality control circle (QCC). The QCC motivates improvements based on a bottom-up approach and brainstorming.Problem solving based on brainstorming can produce many problems. Although it cangenerate numerous ideas, the majority of the ideas are useless due to the following three reasons: 1. The problem solving did n