凯捷咨询为英国石油大数据客户忠诚度及客户全流程体验项目交付材料之5-6_56 Gap Analysis and Initiatives Prioritisation.pptxVIP

Gap Analysis and Initiatives Prioritisation;Objective of the document;Gap analysis and initiatives prioritisation in the context of Capgemini’s Customer Experience Transformation Approach to initiatives prioritisation Operational gap analysis and initiatives assessment Initiatives prioritisation ;Operational Gap Analysis and Initiative Prioritisation are the first steps to mapping the transformation journey towards an enhanced CEX;;Choose BP;The future state of each journey was designed and Capability Requirements, in terms of people, process and technology, were identified;The assessment of