江苏省宜兴市2015高考英语一轮阅读理解练习（二）及答案.docVIP

江苏省宜兴市2015高考英语一轮阅读理解练习（2）及答案 阅读理解。 In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share. It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal New lunges