清华大学旅游英语配套课件Unit-15.pptVIP

Unit Fifteen Checkout Service 退房服务 Unit Objectives （单元目标） After learning this unit, you should ——learn how to ask and offer information about checkout at a hotel; ——be familiar with the procedures of settling bills; ——master the basic words and expressions used during checkout; ——get some knowledge about checkout; ——find ways to improve your writing skills about notes. Background Knowledge 背景知识 An introduction to checkout at a hotel Checkout is one of the primary jobs of front desk personnel. Guests can check out at the cashier of the front desk. Check-out time varies from one hotel to another. In most cases, check-out time at the latest is 12:00 or 1 P.M.. If the guest leaves after the time, he or she will have to pay half or full of the rate. It is important to set proper check-out time when the guest is to check out. As many tourists in hotels set off at about 8:00 A.M. or 9:00 A.M, they may have to queue for checkout. Therefore, if the guest would like to settle the bill during the time, he or she must allow enough time to do it. However, if the guest notifies the front desk the departure time beforehand, the clerk may get the bill ready. Thus it will save the guest much time when he or she checks out. Background Knowledge 背景知识 When checking out, the guest can either pay in cash or by credit card or with a traveler’s check. If the guest checks out by credit card or with traveler’s check, he or she will be informed to sign the name. If the guest needs help to take the baggage to the lobby, he or she may call the bellboy counter. The bellboy will come to the room to take the baggage. But do not forget to tip him. If the guest wants the hotel to deposit the valuables or the baggage, he or she can ask the front desk for help. Most hotels provide this free service. Before paying the bill, the guest must check each item carefully in case there are some mistakes. If the guest disagrees with the bill, he or she can ask the cashier to explain it or revise i