第三章 前台之入住登记服务.pptVIP

Company Logo Company Logo Greeting Greet guest upon guest approach the front desk with smile and eye contact say: ‘Mr./Ms. XXX, good morning/afternoon/ evening, welcome (back) to Hismile Hotel! Can I help you? ’ (Using guest’s name whenever possible.) 入住客人一抵达, 立即说: “早上好/下午好/ 晚上好,欢迎（再次）光临海斯曼酒店！有什么可以帮您？”(尽量叫出客人的名字) Company Logo Company Logo Ask for the ID/passport Ask for the ID/passport (Use two hands to receive documents).索要客人的有效证件（注意用双手） Scan/copy ID card/passport扫描或复印客人有效证件 有的酒店会做PSB工作，即，将客人身份证资料录入中国公安系统 Company Logo Confirm room type, check out date and the no. of rooms with guest