Order Management 訂單管理.ppt

Order Management訂單管理 講師:莊美雅, 陳懿信 cc.shu.edu.tw cc.shu.edu.tw Outline Order Management Concept Oracle ERP Overview Order Management Process Pricing Manage Customers Enter Import Orders Managing Orders Order Processing Business Flow Shipping Transaction Form Configuration Process(four steps) Outline Order Management Concept Oracle ERP Overview Order Management Process Pricing Manage Customers Enter Import Orders Managing Orders Order Processing Business Flow Shipping Transaction Form Configuration Process(four steps) Order Management Concept 「訂單管理」是接觸顧客的最前線 「顧客訂單」是企業營運的來源，有了顧客訂單，企業才有服務的對象，進而才有獲利的機會 根據APICS辭典，訂單處理(order processing)是制度化(administratively)處理顧客訂單，使該訂單處於準備出貨或準備生產的狀態 Order Management Concept (con’t) 訂單管理是為了用來整合製造與配銷系統的企業流程，其目的為規劃和滿足生產/服務訂單的相關活動，並期望以最低成本、最快速運送的方式，提供高品質的產品或服務，以滿足顧客的需求。 Outline Order Management Concept Oracle ERP Overview Order Management Process Pricing Manage Customers Enter Import Orders Managing Orders Order Processing Business Flow Shipping Transaction Form Configuration Process(four steps) Outline Order Management Concept Oracle ERP Overview Order Management Process Pricing Manage Customers Enter Import Orders Managing Orders Order Processing Business Flow Shipping Transaction Form Configuration Process(four steps) Order Management Process Basic Order Process Basic Order Process Flows Order Management Flow Basic Order Process Order Management Process Basic Order Process Basic Order Process Flows Order Management Flow Basic Order Process Flows Order Management Process Basic Order Process Basic Order Process Flows Order Management Flow Outline Order Management Concept Oracle ERP Overview Order Management Process Pricing Manage Customers Enter Import Orders Managing Orders Order Processing Business Flow Shipping Transaction Form Configuration Process(four steps) Pricing Concept The Pricing engine determines sell prices for products and services. It provides answers to the following questions: Pricing Busi