14商务英语视听说-国家课程课件.ppt

Business English: Viewing Listening Speaking 主讲人： Unit 14 Claims and Settlements comprehend basic vocabulary related to claims and settlements; identify and understand basic elements of dealing with complaints and claims; develop communication skills to: make a complaint or claim respond to a complaint or claim refuse a complaint or claim After completing this lesson, you should be able to: Objectives Contents Warm-up 1 Listening Speaking 2 Viewing Speaking 3 Language Focus 4 Class Activities 5 Post-class Activities 6 Part I Warm-up Discuss the following questions in pairs: What might be reasons for most the complaints and claims？ What is the proper way to deal with a complaint or claim? While lodging claims for settlements generally the following steps are to be followed: 1. Immediately notify the office issuing the Policy in event of loss. 2. In the event of loss caused by burglary, theft, accident, fire, or even damage to a third party, etc except where the loss is due to Perils or acts of god like earthquakes, inundations, floods, etc an FIR is to be filed at your nearest police station. 3. Upon collection of claim forms do read through them thoroughly. 4. Dully fill and sign the applicable claims forms correctly before submission. 5. Claim forms to be submitted to Policy Issuing Office along with required supporting documents like Police reports, Bills and receipts of medicines purchased, doctor’s bills, receipts and prescriptions, pathological test reports, Certificates of hospital admission and discharge, bills and receipts from surgeons where applicable etc. 6. A Surveyor and/ or Loss Assessor or a panel of doctors maybe appointed by the Policy Issuing office if required for further verification or investigation. 7. Once Claims are settled; full and final payments are made to the Insured by the Policy issuing office. 8. Provisional payments can be made in some cases depending on individual merits of the ca