电信营业英语基础服务用语.pptVIP

* 电信英语 Telecom English 公众客户部 学习目标 Studying Goal 掌握日常英语会话 Living English 熟悉业务英语会话 Business English 学习内容 1.日常会话 2.电信服务英语 3.电信专业词汇 4.服务场景对话 Unit One 日常会话 Living English lesson 1 问 候 Greetings 常用语句 1、 How are you? / How are you doing? 2 、 Nice to meet you. /Glad to meet you. 3 、Fine , and you? A: Hi, jack. It`s great to meet you here. How are you these days? B: Hi, nice to meet you, too. I`m fine. And you? A: Very well, thank you. 情景对话 Lesson 2 介 绍 Introduction 常用语句 1、May I introduce myself ? Jack. 2、Helen, I want you to meet Mr. Wang. 3、How do you do? / Nice to meet you. A: How do you do. I`m Yan Zhang. B: I`m glad to meet you. I`m Peter. A: I work in China telecom Co. B;Is that right ? What sort of work do you do? A:I`m in charge of Chongqing sales. 情景对话 Lesson 3 邀 请 Invitation 常用语句 1、Can you come to my house? 2、Would you like to go for a drink with me ? 3、Yes, I`d love to, thank you. A: Hi, Lihua, we`ll have a party for karen. Are you coming ? B: That sounds great ! What day is it ? A: It`s next Monday, 6 p.m. B: Ok, I look forward to it. 情景对话 Lesson 4 道谢 Giving Thanks 常用语句 1.Thanks for you help? / Thank you very much. Thank you all the same. It`s nothing at all. A: What`s the matter with you ? B:There`s something wrong with my TV. A: Do you want me to have a look at it ? B: Thank you very much. A: It`s nothing at all. 情景对话 Lesson 5 道歉 Apologies 常用语句 I`m sorry about missing the meeting. That`s all right. / That`s ok. Never mind. A:Oh, I`m so sorry to tread you. It`s so crowded on the bus. B: That`s all right. A: Did I hurt you much? B: No, not at all. 情景对话 Lesson 6 赞美 Compliment 常用语句 1.Your shirt is really nice. 2. I really like them. 3. I`m glad to hear it. Thank you. 情景对话 A: You are looking great! B: Do you really think so? A: Yes. You`re really very beautiful today. B: I`m glad to hear it. Thank you! Lesson 7 道别 Parting 常用语句 1. Good-bye. See you next week. 2. I`m af