MBA《管理学原理》讲义CHAPTER12-Communication Interpersoanl Skills.pptVIP

天马行空官方博客：/tmxk_docin ；QQ:1318241189；QQ群：175569632 CHAPTER 12 Communication Interpersonal Skills Chapter Topics Communications Process Issues Barriers Active Listening Information Technology Generational Differences Interpersonal Skills Effective Feedback Empowerment-Delegation Conflict Negotiation Analytical Skills Exercise, p. 370 What makes communication effective? Can you give an example to illustrate what kind of styles can work well? How many ways to communicate? Are you skilled in communication ? What makes communication effective? Communication Process Terms Encoding The conversion of a message into some symbolic form Message A purpose to be conveyed Channel The medium by which a message travels Decoding A receiver’s translation of a sender’s message Feedback The degree to which carrying out the work activities require by a job results in the individual’s obtaining direct and clear information about the effectiveness of his her performance Find the Implication(A) Two fellows have a call. What does she really mean? Find the Implication(B) Just a fiction.Don’t put it Into yourself. Principles of Communication Dynamic------Human communication is constantly undergoing change. Continuous----Communication never stops-----you think after having spoken,written,listened or read. Remember: Silence is a communication too. Circular------It is a cycle-----we take in information,determine what it means,and respond (feedback). Unrepeatable------Everything changes when doing the same thing again. Irreversible------you may want to get back what you said.But you can’t.All you can do is to explain,apologize and say more. Complex-------Human being is a complex animal,isn’t it? Communications Issues Written Communication Verbal Communication The Grapevine Nonverbal Cues Written Versus Verbal Communications Written Tangible Verifiable More permanent More precise More care is taken with the written word Verbal Less secure Known receipt Quicker response Consumes less time Qui