安达信-Knowledge Management Implementation and Considerations.pptVIP

?Andersen Consulting 2000 Knowledge Management:Implementation and Considerations Seamus Mulconry Agenda What is Knowledge Management? Why Knowledge Management? Andersen Consulting and KM Critical Success Factors What is Knowledge Management? Knowledge n. 1. The state or fact of knowing. 2. Familiarity, awareness, or understanding gained through experience or study. 3. That which is known; the sum or range of what has been perceived, discovered, or inferred. Management n. 1. The act, manner or practice of managing, handling, or controlling something. 2. The person or persons who manage a business establishment, organization or institution What is Knowledge Management? Andersen Consulting Definition: A systematic process for creating, acquiring, synthesizing, sharing and using information, insights and experiences to achieve your organizational goals. Agenda What is Knowledge Management? Why Knowledge Management? Andersen Consulting and KM Critical Success Factors Why KM? “Fortune 500 Companies Will Lose $12 Billion in 1999 due to Knowledge Management Inefficiencies” International Data Corporation (IDC) October 6, 1999 Intellectual Rework Substandard Performance Obsolete Knowledge Employee Turnover Why KM: Drivers Increasing Competition Excess Capacity Maturing Markets Maturing Technologies Customer Pressures Complexity of Environmental and Safety Regulations Deregulation, Political Instability Customer Focused Value Propositions Globalization Diversification through Acquisitions, Alliances KM to Improve Performance Employee Productivity Improvement Integrated Operations Rationalization of Multiple Organizations like RD, Finance, HR, etc. Why KM: a Business Enabler Information is power, hence, it is hoarded Work is optimized in silos, delivering value within work units Information, experts, and lessons learned are hard to locate Underutilized investment in technology Local focus on information, reacting to situations Knowledge is seen as a valued