The Student Housing Company FAQ 常见问题.docxVIP

FAQHow can I contact you?我们怎么联系您？You can contact us via email at depotpoint@. Emails will be answered within 48 hours. We aim to answer them sooner, but in periods of peak sales enquiries or over weekends this may not always be possible. You can also call us from Monday to Friday, 9am-6pm, on 0207 952 6020.您可以通过电子邮件与我们联系，我们会在48小时内邮件回复您。我们的目标是尽快回复，但是高峰期，也不会超过一周时间。我们的工作时间是周一到周五的上午9点到下午6点，在这段时间内您可以打电话给我们。VIEWING A ROOM查看房间How do I book a viewing?我怎样查看You can book a viewing using this online booking form. You can also book by calling us on 0207 952 6020 or by sending us an email.您可以发电子邮件给我们在线预订，也可以打电话给我们。How do I cancel or re-arrange my viewing?如何取消或者重新安排我的预订？Give us a call or drop us an email. Easy as that!给我们打电话或者发邮件给我们，这很简单。Can I book a room without a viewing?我可以预订其他的房间吗？Absolutely. However, we would always recommend booking a viewing so that you are 100% happy with our rooms and residence.当然可以，我们会建议您预订一个房间，我们尽量让您100%的满意。How long does a viewing take?看房需要多长时间？Usually 15 to 30 minutes. However, the team are happy to spend as much time as is needed assisting you with your booking.通常大概15-30分钟时间，然而，我们的团队会很高兴花时间帮助您。What will I be shown on my viewing?我可以看到什么？All communal areas and room types requested (depending on availability at the time).所有的公共区域和房间类型。BOOKING A ROOM预订How do I book a room?我怎么样预订一个房间？You can book a room online here. It should take you 10 minutes max.您可以在网上在线预订，这只需要10分钟的时间。What do you need from me to book a room?预订到房间，我需要做什么？It is a simple four-step process:这是个非常简单的步骤：Register on line网上注册Complete the application form and pay an application fee.填写申请表并交纳申请费Complete your booking information and pay your deposit完成您的预订信息和支付您的费用。Sign your tenancy online在线签名If you’re requesting to pay by instalments, please provide the guarantors information.如果您请求分期付款，请提供担保人的信息Please have all your personal details handy.请把所有的个人信息的都填写齐全。You will now have a room booked with us and you are bound by the contract you have agreed to.我们会预留一间房间给您与您联系确认你预订的房间。Can I live in your residence?我们