价值演进公共空间与服务满意度评量方法—以公共图书馆为例价值演进公共空间与服务满意度评量方法—以公共图书馆为例.pdfVIP

Advances in Social Sciences 社会科学前沿, 2014, 3, 91-99 Published Online December 2014 in Hans. /journal/ass /10.12677/ass.2014.34012 The Changing Value of Public Spaces and Satisfaction Measurement —Public Library Rich C. Lee1,2 1 National Sun Yat-Sen University, Kaohsiung 2 IBM, Taipei Email: richchihlee@ th th th Received: Aug. 26 , 2014; revised: Sep. 16 , 2014; accepted: Oct. 15 , 2014 Copyright © 2014 by author and Hans Publishers Inc. This work is licensed under the Creative Commons Attribution International License (CC BY). /licenses/by/4.0/ Abstract The public spaces, as the carriers, combine with intellectual, aesthetic, cultural, recreational, and educational ingredients to realize the social capital relationships including the bondage, the bridge, and the linkage. However, there are still a number of public spaces under low utilization; how the service providers are able to capture the needs from the users dynamically to plan the spaces and the activities appropriately are essential to avoid the possibility of low return of the public investment. This paper presents a rebuttal process against the planning of the spaces and the activities to reduce the blind spots as possible. It also takes the public libraries as examples to suggest an objective scientific approach to collect user service-experienced data to measure their satisfaction, so that the public spaces can maintain and derive new social resource value by in- creasing the facilities usage, eventually alleviate the pressure from the process during the society migration brought to the citizens. Keywords Public