Starbucks-星巴克.pptVIP

Leader: 马宝海 Members: 易曼 陈敏 ;We will analyze Starbucks from three aspects -- 顾客服务氛围（atmosphere） 顾客服务礼仪（courtesy） 顾客服务关系维护（relationship） ;;服务氛围（Atmosphere）;服务氛围（Atmosphere）;服务氛围（Atmosphere）;服务氛围（Atmosphere）;8. Free newspaper and magazines, making people relax. 9. Quiet music and cozy cakes;服务礼仪（Courtesy）;服务礼仪（Courtesy）;服务礼仪（Courtesy）;5. Customer was back again and consulted the “buy three get one” activity. Waitress explained in detail.;服务礼仪（Courtesy）;服务关系维护（Relationship）;2. Using Guangdong Development Bank Card will have a concession.;服务关系维护（Relationship）;Culture and phil