BS15000 The New Certification Taking you beyond ITIL外语英文电子书.pdfVIP

An Introduction to BS15000 - White Paper Axios White Paper BS15000 ñ Taking You Beyond ITIL Contents BS15000 ñ Where did this suddenly come from? 3 Should BS15000 matter to your organization? 5 We are an ISO9000 (or ISO17799) organization ñ do we need BS15000? 6 How popular is BS15000? 6 Our processes are mature and working well. What can BS15000 add? 7 Is there an impact of not considering BS15000? 7 So how do you demonstrate BS15000 conformance? 8 What can help you be a BS15000 organisation? 9 Staff training and qualifications 11 What do I do now?12 Copyright Notice: © Copyright Axios Systems 2003. The information, which is contained in this document, is the property of Axios Systems. The contents of the document must not be reproduced or disclosed wholly or in part or used for purposes other than that for which it is supplied without the prior written permission of Axios Systems. Axios Systems Page 2 of 12 Version 1.0.0 25 April 03 Axios White Paper BS15000 ñ Taking You Beyond ITIL BS15000 ñ Where did this suddenly come from? Those of us who pay attention when we see ìIT Service Managementî in an article, have noticed the increasing appearance of ëBS15000í alongside, or even instead of, the familiar term ëITILí. Does this mean that we now have to choose which Best Practice to follow? No it does not. BS15000 is not a competitor, but instead a vital and necessary formalization of the key elements of IT Service Management Best Practice. The