酒店客房培训--014检查餐饮区域Inspecting FB outlets.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 INSPECTING FB OUTLETS 检查餐饮区域 Task Number: 任务号： PA-0021 Department: 部门： Housekeeping 客房部 Date Issued: 制定日期： August 2011 2011年8月 Guest Expectation: 客人期望： I expect Restaurants to be clean. I want to enjoy my food and beverage in the comfort of hygienic and sanitized environments. 我希望餐厅非常的干净.我希望在一个卫生,清洁的环境中用餐. Time to Train: 培训时间： 25 minutes 25分钟 Why is this task important for you and our guests? 为什么这项任务对您和客人如此重要? Answers: 回答: I understand the importance of having clean restaurants. 我明白干净的餐厅的重要性. It is important for us to take good care of our restaurants, as this keeps our image high. 很好的维护餐厅的卫生,会提升客人对我们酒店的印象. We can show our professionalism. 体现了我们的专业 We can increase our GSTS score. 增进客人的满意度. WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 Entrance 入口 Check to ensure that doors are clean and working properly – particularly doors into the kitchen. Ensure that hinges and handle are clean and there are no scratches on the surface. 检查门的清洁状况,是否工作正常,特别是通往厨房的门,检查门的合页和把手是否清洁,门的表面是否有刮痕. Check the ceiling to ensure it is free of cobwebs and that the light is working. 检查天花板的清洁,是否有蜘蛛网,顶灯的工作是否正常. Why do I have to check if the door is working? 为什么我需要检查门是否可以正常工作? How can I check the ceiling? 我如何检查天花板? 2) Wall 墙面 Check the wall to ensure it is clean and stain free. 检查墙面是否清洁,有没有污迹. Check the pictures on the wall to ensure that they are dust free. 检查壁画是否清洁. Check the light switches and sockets to ensure that they are clean. 检查开关和插座的清洁. Why do I need to check the wall? 为什么我需要检查墙面? What happens if pictures are not hanging straight? 如果壁画没有挂正,我需要做什么? What do I have to check about the switches? 我需要怎样检查开关? 3) Floor 地面 Check the floor skirting to ensure it is clean and not damaged. 检查地角线的清洁,是否有破裂. Check the floor to ensure it is clean and free of debris and stains. Deep cleaning of floors in busy outlets – such as the Breakfast area should be periodically deep cleaned. 检查地面是否有碎片或者污迹.使用频繁区域需要做大清洁,特