江苏职教英语第三册unit4 If you receive a complaint测验.doc

Unit 4 班级： 姓名： 学号： 成绩： I.英汉互译（1’*30=30’） 1.complaint____________ 2.合同____________ cut out ____________ 4.变得过热____________ Warranty ____________ 6.不愉快的____________ completely____________ 8.道歉____________ technician____________ 10.立即，马上____________ equal ____________ 12.熨斗____________ Balance ____________ 14.商品____________ Equal ___________ 16.遗憾，失望____________ against____________ 18.电源____________ refund ____________ 20.女士____________ intention____________ 22.名牌____________ remove____________ 24.灰尘____________ bronze____________ 26.塑像____________ situation____________ 28.不能____________ 29.comply____________ 30.置若罔闻，装没听到________Ⅱ.根据句意选择合适的单词的正确形式填空（2’*10=20’） look into situation regret look forward to complaint assistant turn a deaf ear to apologize remove instead 31.We are seeing you this summer vacation. 32.Our shop sell goods from door to door. 33.We’ve received too many letters of this moth. 34.When receiving a complaint letter,the manager should the matter and take immediate measures to sort out the problem. 35.In this ,it is very easy to get scared. 36.You could have offered a smile; you chose to keep silence. 37.It’s your fault,go and to her. 38.It is impolite for a salesman to a customer’s request. 39.We that we cannot accept phone orders. 40.It’s for the DVD from the machine. III.单项选择（1’*20=20’） 41、—Do you like the cloth? —Yes,it_______very soft A、feel B、feels C、is felt D、is felling 42、—She is an excellent student.I_______her studies. A、am satisfied by B、am satisfying on C、am satisfied with D、am satisfying with 43、—Woul