餐饮管理目录.doc

目 录 CATALOGUE 餐饮部组织结构图 1 FB DEPT. ORGANIZATION CHAT 第二章 餐饮部各岗位职责 2—39 FB DEPT.POSITION RESPONSIBILITIES 2.1 餐饮部经理 FB Dept. Manager 2 2.2 秘书 Secretary 4 2.3 中菜部经理 Chinese Restaurant Manager 7 2.4 中餐厅督导 Chinese Restaurant Captain 9 2.5 中餐引座员 Chinese Restaurant Hostess 10 2.6 中餐厅服务员 Chinese Restaurant Waiter/Waitress 11 2.7 宴会厅督导 Banquet Hall Captain 12 2.8 宴会厅服务员 Banquet Hall Waiter/Waitress 14 2.9 宴会预订员 Banquet Reservation Clerk 15 2.10 备餐间督导 Pantry Captain 16 2.11 传菜员 Buss Boy 17 2.12 管事部督导 Stewarding Captain 18 2.13 管事部仓库保管员 Stewarding Store Attendant 20 2.14 管事部洗涤工 Stewarding Dishwasher/Cleaner 21 2.15 西菜部经理 Western Restaurant Manager 22 2.16 咖啡厅督导 Cafeteria Captain 24 2.17 扒房督导 Grill Captain 27 2.18 西菜部引座员 Western Restaurant Hostess 30 2.19 咖啡厅、扒房服务员 Cafeteria Grill Waiter/Waitress 32 2.20 酒吧督导 Bar Captain 34 2.21 酒吧吧员 Bartender 36 2.22 大堂吧服务员 Lobby Barman/Barmaid 38 餐饮部各岗位工作程序 40--204 FB DEPT. STANDARD OPERATION PROCEDURE 3.1 着装到岗 Grooming 40 3.2 中菜部督导 Chinese Restaurant Captain 41 3.3 中菜部引座员 Chinese Restaurant Hostess 49 3.4 中餐零点服务 Chinese A-La-Cart Service 55 3.5 宴会服务 Banquet Service 72 3.6 大宴会厅餐前准备 Banquet Hall Mis-en-place 84 3.7 中餐宴会服务 Chinese Banquet Service 87 3.8 会议服务 Conference Service 89 3.9 管事部督导 Stewarding Captain 95 3.10 仓库管理员 Stewarding Store Attendant 102 3.11 洗涤工 Stewarding Dishwasher/Cleaner 112 3.12 西菜部引座员 Western Restaurant Hostess 143 3.13 西菜部服务员 Western Restaurant Waiter/Waitress 148 3.14 西餐服务 Western Food Service 174 3.15 订单员订单服务 Order Taker 177 3.16 送餐员 Room Service Waiter/Waitress 178 3.17 调酒员 Bartender 188 3.18 托盘使用 Tray Serving 195 3.19 布草更换 Linen Changing 195 3.20 玻璃器皿清擦 Glassware Polishing 196 3.21 瓷器抛光 Chinaware Polishing 196 3.22 刀具抛光 Cutlery Polishing 197 3.23 促销工作 Upselling Skills 197