FO-DM-08 Fire 火灾.docVIP

Objectives 目标 To minimize alarm DMong the guests and employees. 将客人和员工的惊惶减至最小。 To safeguard the lives of both guests, employees and hotel property through establish a fire-fighting plan. 通过建立火灾防御计划，保障客人、员工的生命和酒店财产。 To eliminate any form of negative publicity of the hotel. 消除任何关于酒店的负面影响。 Policy Statement 政策阐述 It is the policy of the hotel to safeguard the lives of guest, employees and hotel property through effective Fire Fighting Management that complies with the requirement of law. 此项政策是：通过制订有效的火灾管理，来保护客人、员工生命及酒店财产。 Procedures 程序 On Discovering A Fire 发现火灾 Raise the alarm immediately. 立即启动警报系统 Telephone the operator with location of the fire. 立即通知接线员火灾地点。 Assist any guest to safety. 帮助任何客人抵达安全地点。 Decide if you could tackle the fire. If you could, use the fire extinguisher provided. 确定你是否能够扑灭火灾，如果能够，则迅速使用酒店提供的灭火器。 If not, close all doors and windows. 如果不能，立即关闭所有房门和窗户。 Wait at the nearby safety exit for the fire fighting to arrive. 在最近的安全出口等待救火队的到达。 On Hearing the Alarm Ring Continuously 听见不断的警报时 Stop what you are doing. 停下正在做的事情。 Assist guest towards exit. 协助客人撤离至安全地带。 Close doors and windows. 关闭房门和窗户。 Switch off gas and electrical appliances. 关闭天然气和电器开关。 Prepare Back Up Report comprises of: 准备相关报表，包括以下事项： In House Guest List By Room Number 房间号码和房间内客人名单表 Arrival list 抵达表 Departure list 离店表 Guest Detailed Balance Report 详细的客人余额表。 Answer any inquiries calmly that investigation is being carried out 冷静地回答任何正在执行的调查事项。 Wait for further instruction. 等待更进一步的指示。 Do Not不要： Use the lifts. 使用电梯 Rush about or panic. 惊慌、奔走 Open a door if smoke is emerging from underneath. 当烟雾从门下方出现时开门。 Wait to collect belongings. 收拾财务。 The Fire Fighting 消防中心 The telephone operator receives the fire alarm and will page for fire fighting to come to the scene and all the supervisors. 接线员接到火灾警报后要通知消防中心和所有管理人员进入现场。 The fire fighting has to be professionally trained in this field to carry out fire fighting action. Therefore Fire drills and training must be exercise regularly. 训练有素的消防人员应执行救火行动。因此必须定