Airport Pick Servicei 礼宾部接机服务SOP.doc

STANDARD OPERATION PROCEDURE 标准操作程序DEPARTMENT 部门 JOB TITLE 职位 TASK NO 任务序号 – 01 TASK 任务名称 Airport Pick Up Service 接机服务 EQUIPMENT REQUIRED: Opera PMS/Arrival Report / Sign Board / Mex Phone 所需设备:WHAT TO DO 做什么 HOW TO DO IT 怎么做 WHY 为什么 arrival report. 提前一天打印次日预抵接机报表。 One day before prepare the Airport Pick-up paging board. 提前一天准备接机牌。 Afternoon shift Service Leader to print the arrival report after 20:00 for next day and arrange hotel limousine accordingly. 中班礼宾部主管在晚八点后打印次日预抵接机报表，并根据此报表安排酒店车辆。 The Airport representative’s signage displays hotel name and logo only, unless it requested at time of booking. If requested, print the guest name on A4 paper from computer, handwriting is not allowed. Hotel logo will not be displayed if guest name displayed. 除非客人在预订时特殊要求外，机场代表的接机牌只显示酒店名及标志。如客人有要求，则将客人的名字打印在A4纸上，不允许手写。接机牌显示客人姓名则不应有酒店名及标志。 Following standard to be obeyed for guest name paging board preparation. 接机牌上的客人姓名应按如下标准打印： Use PC/Microsoft Word Select 使用微软Word文档处理软件 - Center page 居中打印 - Times New Roman 使用字体 - Bold print 使用粗体字 - Black color 使用黑体字 - Use A4 paper 使用A4纸张 The arrival report must be printed after RSVN is closed to avoid missing transportation arrangement 抵店报表必须在预定部下班后打印，以免遗漏车辆安排。 To ensure accuracy a efficiency. 保证车辆安排的正确性及高效性。 For security reasons. 鉴于安全原因。 Keep same standard. 保持统一标准。 Prepared By 制表： Approved By 批准： Signature/Date 签名/日期: Signature/Date 签名/日期: STANDARD OPERATION PROCEDURE 酒店标准操作程序 DEPARTMENT 部门 JOB TITLE 职位 TASK NO 任务序号 – 01 TASK 任务名称 Airport Pick Up Service 接机服务 EQUIPMENT REQUIRED: Opera PMS/Arrival Report / Sign Board / Mex Phone 所需设备:WHAT TO DO 做什么 HOW TO DO IT 怎么做 WHY 为什么 rint daily arrival report / transport in report and double check with Concierge Service Leader for verification and handover. 打印每日接机报表和检查车辆控制表 Proceed to the airport. 到达机场。 Morning and afternoon shift airport representative to print the arrival report / transport in report in the Opera system. Double confirm with