论连锁超市店长应具备的素质及能力.doc

湖南广播电视大学 开放教育、成人教育专科毕业作业 题 目： 学 号 1043001401525 姓 名 刘庆联 分 校 长沙电大 教 学 点 本校部 指导教师： 郭贤梁 湖南广播电视大学教务处制 湖南广播电视大学毕业作业写作过程记录表 （此页由学生填写） 选题经过 根据自己对所学科目的了解，选了本次的论文题目来进行针对性的叙述 调研与材料准备 根据自己所学科目，进行了一些材料的收集，并查看了一些具有针对性，对本次论文有帮助的书籍阅读，以便更好的完成本次论文的写作。 初稿写作 初稿写作是根据论文提纲的大致框架来写的，从绪论开始写，然后分别从店长应具备的素质、店长应具备的能力，店长的职业技能、超市对不同层次店长工作的要求来完成初稿写作。 第一次 修改内容 第二次 修改内容 第三次 修改内容 论连锁超市店长应具备的素质及能力 摘要: 人是企业发展的第一因素，作为连锁的经营管理者，在实践中起着重要的作用；连锁经营已经成为我国商业企业经营的主要模式之一，一个门店经营的成功与否很大程度上取决于其店长的能力，现代连锁店的门店店长作为门店的最高负责人与管理者要提高自身素质，树立第三种门店品牌；论述了门店店长在门店中的重要性，以及成功的店长应具备的基本素质、专业素质、特质性素质，并提出了现代店长在工作中应杜绝的不良倾向，以及树立门店店长形象的方法。 关键词：店长 素质 能力 形象 目录 题目···········································································4 摘要···········································································4 关键词·········································································4 正文···········································································4 一、绪论: 店长在门店中的重要性·················································5 二、店长的素质·································································5 基本素质 1、道德伦理素质·································································5 2、心理人格素质·································································6 3、基础知识素质·································································6 （二）专业素质··································································6 1、对门店管理的专注和热情·························································6 2、门店管理知识要求······························································6 3、门店管理技能要求······························································6 4、妥善授权、授责································································7 5、对市场的敏感··································································7 6、学习创新·····································································7 (三)、特性素质······························································