商务礼仪之日常私人交往英文版课件etiquette of daily personal communication.ppt

* Always remember to stand so that you are at eye level. Women as well. Good eye contact is a sign of honesty and confidence. Smile, who wants to talk to unhappy people? Don’t forget to wear name badges on the right shoulder. If wearing a name badge, wear it on your right shoulder. * Do not mistake the salutary or polite question about what you do as a good opportunity; the card will probably be thrown away if the recipient lacks genuine interest when receiving it. * Place the business card you receive in a planner or notebook or on the table in front of you. Never place the card in a wallet that will be put in your back pocket. If you dont have a card case with you, put your cards in a front or side pocket. * Have them printed on quality paper using readable sized print Only use clean cards Don’t write on a card in the presence of the giver, but make notes later Keys to Good Listening Limit your talking Can’t talk and listen at the same time Don’t Interrupt A pause doesn’t always mean the individual is finished speaking Concentrate Focus on the conversation. Practice shutting out outside distractions and personal concerns Keys to Good Listening Take Notes Helps you remember important points Listen for ideas….not just words Get the whole picture, not isolated bits and pieces Interjections感叹 An occasional, “Yes,” “I see,” etc. shows that your listening. However, don’t overuse them Vocal Quality声音的质量 Words are Clearly Articulated读字发音应要清晰 Point by point 1.That way will be more organized 说话有组织性 2.Give yourself a pause 有停顿的机会 3.Set a good platform for people to listen and receive 让他任有思想准备聆听 Pace is Important – Neither too Slow or too Fast It’s because the ring tune starts on your line first before the caller, therefore if you pick up immediately, the caller is not ready to hear the voice from you and it will be rude and confusing. Phone is Answered on 2nd or 3rd Ring铃响2-3下才接电话 4 elements “Good morning”