家乐福常见诈骗案例分析培训PPT12页.pptVIP

案例一：Case 1: 二位顾客在结帐时，顾作熟识，给收银员造成一种二人认识、一起结帐的假象。当扫描了一半时，前一位顾客将一部分已装袋的商品拎走，当收银员结束扫描正要收钱时，后一位顾客说收银员多结帐，他与前一位顾客根本就不认识，他没买过帐单上办部分的商品。 During scanning, 2 customers pretend to be acquaintance, the former customer took away part of the packed goods and left. After finishing scanning, the cashier ask the later customer to pay, the customer then complained that the cashier overcharged and he did not buy some of the items on the slip. 如何防止 Disscusion Prevention 收银员在结帐时，已扫描但尚未付款的商品千万不能离开自己的视线。 Cashiers should always keep an eye on the unpaid goods during scanning. 两位顾客买了一推车的物品, 乘过节商场拥挤,要求使用信用卡结帐，但这张卡是坏卡，无法结算。顾客提出先将帐单打出，然后去ATM取款，留下一人帮忙看商品。当一人去“取款”时，看商品的顾客乘收银员忙时不注意带着商品离开。 On one holiday, the store is crowed, two customers bought 1 trolley of goods and want to use credit card for checking out. However, the card is invalid. They ask the cashier to hold on the goods, one is helping to take care of the goods, the other goes to the ATM to draw out the cash, the customer who is taking care of the goods stealthily left with the goods when the cashier is busy with scanning the goods. 收银员必须执行一手交钱一手交货的原则，让保安或资深照看商品。 Cashier must ask the security or one senior to look after the goods till she gets the money. 一位顾客拿了一件10元的商品来结帐，当他付给收银员100元整钞并在收银钱箱打开时，说有零钱并将这张百元纸币拿了回去。经过一翻寻找后，该顾客说不好意思，没有零钱，那你找吧。然后就等收银员找零。如果收银员一大意，就会在没有收到钱款的同时，又“找零”。而顾客会说他钱已给了收银员。 One customer come to the cashier line to check out with an item valued amount 10 RMB. When he gives the cashier 100 RMB and when the cashier drawer opens, he suddenly says that he has change and takes back the 100 RMB. After he searches his pockets all over, he says to the cashier: “Sorry, I have not, please give me change”. 首先收银员应该保持清醒的头脑。其次，当发生该类事情时，在顾客零钱没有找出来之前，不要将整钞交给顾客。 Cashiers should keep cool, and never give change to customers before they take out their money. 一位顾客买了很多商品，结帐