Management The Business Case for Emotional Intelligence英文电子书.pdf

THE BUSINESS CASE FOR EMOTIONAL INTELLIGENCE CONTENTS I. THE VALUE OF EMOTIONAL INTELLIGENCE (EQ) TO BUSINESS II. RECENT ARTICLES ON EMOTIONAL INTELLIGENCE III. OVERVIEW OF THE EMOTIONAL INTELLIGENCE APPRAISAL™ IV. RESEARCH AND DEVELOPMENT www.TalentS The Business Case For Emotional Intelligence I. THE VALUE OF EMOTIONAL INTELLIGENCE (EQ) TO BUSINESS James E. Perrella, Chairman and CEO of Ingersoll-Rand Company, puts the value of emotional intelligence in perspective: “America is moving from a manufacturing economy to a value-added, service-oriented economy. And at the heart of service is relationships: interpersonal relationships; intergroup relationships; and interdepartmental relationships. The ascendance of work teams in large organizations puts a new premium on relationship team skills. Most important are: 1. Communicating or listening openly and sending convincing messages, 2. Managing conflict, which entails negotiating and resolving disagreements. 3. Inspiring and guiding individuals and groups as a leader. 4. Initiating and managing change. 5. Collaborating and cooperating with others toward shared goals.” ♦ EQ is a driving force in the $40 billion training and development industry. o 1995 book, Emotional Intelligence captured public attention by presenting a model that rolls all critical soft skills into one simple model. Book has 10 million copies in print worldwide (30 languages in 50 countries). o 1998 Harvard Busi