5S迈向TQM之个案研究.PDFVIP

修平㈻報　第㈩㆔期　民國㈨㈩㈤年㈨㈪ HSIUPING JOURNAL. VOL.13, pp.73-94 (September 2006) 73 5S邁向TQM之個案研究 張燦明 摘 要 5S(整理、整頓、清掃、清潔、修養)與TQM(全面品質管理)至少已發展二十多年， 因其成效非凡，故至今仍普遍實施於業界。然而5S與TQM之關係，卻尚未見到有兩者關 聯架構之文獻。因此，本研究嘗試建立以5S為基礎邁向TQM之架構，並經由參與豐田汽 車集團中衛體系之輔導改善團隊，探討此架構對於企業體質提升與創造卓越品質的適用 性。 本研究以該集團某協力廠商為例，剖析透過5S邁向TQM的改善過程，同時以定性與 定量分析，探討改善成效。本研究發現：5S改善活動不僅使豐田汽車集團協力廠的經營 體質向上提昇，也提高其所供應汽車零組件之品質。本文將整理此協力廠的改善過程與 成果，期能提供給欲從事5S活動或欲進行TQM的企業，有一可行的借鏡，並盼能提供給 大專院校相關課程，例如：現場改善實務、豐田生產系統（TPS）、TQM或是品質管理 等教學之範例。 關鍵詞：5S、全面品質管理。 張燦明：修平技術學院工業工程與管理系助理教授 投稿日期：950126　接受刊登日期：950222 74 修平㈻報　第㈩㆔期　民國㈨㈩㈤年㈨㈪ A Case Study of 5S toward TQM Tsan-Ming Chang Abstract 5S and TQM have been developed for over two decades. Due to their significant effects, they are still implemented by most of industries today. However, there is no literature about the framework of relationship between 5S and TQM. Therefore, the research is trying to establish framework of the 5S toward TQM. Through the participation in the team that was responsible for the guidance and improvement of the synergy system of Toyota Motor Group, the author explored the applicability of framework in the enhancement of enterprise constitution and the creation of excellent quality. The author took cooperative companies of Toyota Motor Group as an example and analyzed the processes of improvement from 5S toward TQM. In the meantime, with qualitative and quantitative analyses, the author also explored the effects of improvement in the research. The results found that the 5S improvement activities not only enhanced operation constitution of the cooperative companies but also improved the quality of auto component parts supplied by them. The author had