有效沟通 第一讲 国际商务交流课件.pptVIP

商务沟通讲义 讲师联系方式 1.Open your eyes, your ears, your mind! 2.Cooperate 3.Practice Class Participation 20% Individual Assignment 10% Final Exam and Cases analysis 70% 内容安排 总揽：商务沟通的概念、原理与策略 起点：自我沟通与人际沟通 难点：群体沟通 重点：组织内与组织外沟通 Discussion (1): Group Comm. After finishing self-judgement, your group (3-4 pers) uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement. Attentions: ----No matter informative, or persuasive comm., logic is the fundamental; ----Don’t change your idea only to avoid the conflict; ----Don’t make decision only to abide by “the minority and the majority” rule 你是一位宇航员，与另外几位宇航员驾驶一太空船飞向月球，原计划去与已降落月球、作为基地的太空母舰会合。然而，因机械故障，你们的太空船只能迫降在距离太空母舰200英里之外的月球表面。降落时许多设备受到损坏，而为了生存你们必须充分利用未受损坏的装备自行达到太空母舰。下面列出了15样未受损坏的物资和装备，请依据其重要性分别标出1-15，以供你们出发时酌其重要性决定取舍（比如，你们的体力只能带13件，就只好放弃另外两件）。（接下页） （1）一盒火柴 （2）压缩饼干 （3）50英尺尼龙绳 （4）丝质降落伞 （5）袖珍取暖器 （6）2支0.45口径手枪 （7）1箱脱水宠物喝的牛奶 （8）2大瓶氧气 （9）星际图 （10）救生筏 （11）磁罗盘 （12）5加仑水 （13）烟火信号枪 （14）包括注射器的急救箱 （15）太阳能无线电收发器 Significance of Communication Every year，Industry Week selects top 10 manufacture enterprises in America. The enterprises singled out in 1997 all agree that the magic weapon to win is “the same objective, good communication, and consideration to persons” American futurist (Nicebit): “The future competition is management competition. The focus of competition lies in the effective communication between members within and outside the organization.” Significance of Communication Benefits of effective communication in your career ?A valuable job requirement ?An essential for advancing your career Benefits of effective communication for interpersonal and organizational conducts Significance of Business Communication Manager=Vision-maker+Motivator Comm. Activities go through all managing life. Communicative Capability heavily influences your caree