大二综合英语教学资料：principles 13 individual behaviour.pptVIP

* * * * * * * * * * * * * * * Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 13–* Contemporary Issues in OB Managing Negative Behavior in the Workplace Tolerating negative behavior sends the wrong message to other employees Both preventive and responsive actions to negative behaviors are needed: Screening potential employees Responding immediately and decisively to unacceptable behavior Paying attention to employee attitudes Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 13–* Terms to Know behavior organizational behavior employee productivity absenteeism turnover organizational citizenship behavior job satisfaction workplace misbehavior attitudes cognitive component affective component behavioral component job involvement organizational commitment perceived organizational support cognitive dissonance attitude surveys personality Big Five Model locus of control Machiavellianism Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 13–* Terms to Know (cont’d) self-esteem self-monitoring impression management emotions emotional intelligence (EI) perception attribution theory fundamental attribution error self-serving bias assumed similarity stereotyping halo effect learning operant conditioning social learning theory shaping behavior * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 13–* Cognitive Dissonance Theory Cognitive Dissonance Any incompatibility or inconsistency between attitudes or between behavior and attitudes. Any form of inconsistency is uncomfortable and individuals will try to reduce the dissonance. The intensity of the desire to reduce the dissonance is influenced by: The importance of the factors creating the dissonance. The degree to which an individual believes that the factors causing the dissonance are controllable. Rewards available to compensate for the dissonance. Copyright ? 2010 Pearson Education, Inc.