Interpersonal Skills精选.pptVIP

* * * * * Interpersonal Skills The ability to understand self and other people in an organization to work Co-operatively with them. It includes four components; Self Awareness, Self Management Social Awareness Social Skills Self-Awareness/Self-Perception This is a key aspect of being a leader The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others Self-confidence (but not arrogance) Self-assessment Self-deprecating - sense of humor (rolling with the punches) What are my strengths and weaknesses Knowing Yourself “Good timber does not grow with ease; the stronger the wind, the stronger the trees” - J. Willard Marriott Knowing Yourself Being aware of how people respond to you Self-Regulation This is another key aspect of being a leader Self-regulation is the ability to manage your emotions and reactions Others can and should be understanding, but SELF-regulation -- is up to YOU! Bad scenes stick in people’s minds Self-Regulation Creates an environment of trust, safety, and fairness Discourages those around you from losing control or reacting impulsively Helps you avoid the temptation of easy or quick fixes Is characterized by thoughtful reflection and being comfortable with uncertainty Six ways to make people like you Become genuinely interested in other people. Smile. Remember that a persons name is to that person the sweetest and most important sound in any language. Be a good listener. Encourage others to talk about themselves. Talk in terms of the other persons interests. Make the other person feel important - and do it sincerely. Fundamental Techniques in Handling People Dont criticize, condemn or complain. Give honest and sincere appreciation. Arouse in the other person an eager want. TRANSACTIONAL ANALYSIS “Study of inter and intra individual transactions where there is a stimulus and response”. Transactional analysis is a method of analyzing human behavior in social transactions. It i