文秘英语高职语言文化类97606UnitOne课件.pptVIP

Unit Goals In this unit, you will learn how to : take a telephone message, make an appointment on the phone, deal with different types of telephone calls, behave properly while talking on the phone Words and Expressions etiquette [et?ket] n. 礼仪，礼节 integral [?nt?gr?l] a. 完整的；必须的 switchboard [sw?t?b?:d] n. 电话交换机 display [d?sple?] vt. 显示；陈列 normal [‘n?:ml] a. 正常的；正规的 proper [‘pr?p?(r)] ] a. 适当的，相当的 properly ad. 适当地；恰当地 slang [sl??] n. 俚语 promptly [pr?mptli] ad. 迅速地；立即地 delivery [d?l?v?ri] n. 交付; 传送 brief [bri:f] a. 简洁的；简明的 access [?kses] vt./n. 接近，进入 verify [ve