11NSC成果報告NSC 流通服務業之知識管理與應用.ppt

中央大學。范錚強。93年度國科會專題研究計畫成果報告： NSC93-2416-H-008-012 93年度國科會專題研究計畫成果報告社會資本對團隊知識分享影響之研究–以軟體專案開發團隊為例計畫編號：NSC93-2416-H-008-012 國立中央大學、資訊管理系 范錚強 2005.11.05 Introduction In an project based organization, knowledge exchange always occurs within the project team rather than across the whole organization. Recently, social capital related issues have been paid much attention by several researchers (e.g. Leana Van Buren, 1999; Nahapiet Ghoshal, 1998; Tsai Ghoshal, 1998) Objectives and Design This study attempts to investigate the relationship between one’s social capital and tacit knowledge acquisition in the context of software project team. We adopt a multi-informants questionnaire approach in this study. Conceptual Background－Nature of Tacit Knowledge1 Based on Polanyi’s (1966) works, Nonaka (1994) categorized human knowledge into two types: explicit and tacit Koskinen et al. (2003) consider that tacit knowledge is embedded in human mind to the extent that the knowers are not fully aware of the knowledge they possesses Nevertheless, the tacit knowledge determines the behavior of the knower Conceptual Background－Nature of Tacit Knowledge2 Osterloh and Frey (2000) argue that tacit knowledge sharing can be only facilitated by intrinsic motivation, such as sociability and friendship. Nonaka (1994) also suggests that tacit knowledge is of personal quality and can be transferred through sharing metaphors or experiences during social interaction without substantial knowledge loss. The efficiency of tacit knowledge exchange is highly dependent on social networks within which actors are located (K?ser Miles, 2002). Conceptual BackgroundSocial capital1 We can conceptualize social capital as a set of resources derived from the social relationship among social actors (Nahapiet Ghoshal, 1998; Tsai Ghoshal, 1998). Nahapiet and Ghoshal (1998) suggest that social capital can be considered in terms of three clusters: the relational, the cognitive, and the structural dimension