19 Information Systems 商务英语函电课件PPT.pptVIP

Introduction to Buisiness Computers Information Management Data Information Management OLAP Example OLAP Example Information Mgmt Biz Performance Information Mgmt Communication Business supplier Business consumer Within business organization Cross-department Between management Between management and employees Anonymous e-Mail Joke * Database Data Warehousing Data Mining Customer service representatives can solve customers’ problems instantly by using companywide databases to complete tasks from changing addresses to adjusting bills. Information gathered from customer service interactions can further strengthen customer relationships. Customer Relations Information technology cuts development cycles by feeding customer and marketing comments to product development teams quickly so that they can revive products and target specific customers. New Products Technology eliminates layers of management and cuts the number of employees. Companies use computers and telecommunication equipment to create “virtual offices” with employees in various locations. Staffing Technology shrinks cycle times, reduce defects, and cuts waste. Service companies use electronic data interchange to streamline ordering and communication with supplier and customers. Operations Technology is breaking down corporate barriers, allowing functional departments of product groups to share critical information instantly. Organizations Beg B E-Beg Question Answer