pdca循环在静脉用药集中调配中心的应用效果.docVIP

PDCA循环在静脉用药集中调配中心的应用效果 　　[摘要]目的 了解医护患对静脉药品集中调配中心（PIVAS）的满意度，探讨PDCA循环对PIVAS工作流程优化的可行性。方法 针对2015年7月～2016年6月开展的PDCA活动设计满意度调查表，2016年下半年分别对医护患三方进行满意度问卷调查，汇总并分析调查结果，并与2015年的临床满意度调查和患者满意度调查数据进行比较。结果 临床科室的总体满意率为97.92%，比2015年提高了14.92%；患者的总体满意率为83.83%，比2015年提高了1.33%。结论 PDCA循环有助于PIVAS工作流程的持续改进，能够提高临床科室和患者满意度，有助于协助临床日常工作。 　　[关键词]PDCA循环；静脉用药集中调配中心；满意度；效果 　　[中图分类号] R954 [文献标识码] A [文章编号] 1674-4721（2017）05（b）-0131-03 　　Application effect of PDCA cycle in the pharmacy intravenous admixture services 　　YANG Jin-yuan GAN Mei-chan LIANG Guang-bin LU Jian-chun 　　Department of Pharmacy，People′s Hospital of Jiangmen City in Guangdong Province，Jiangmen 529020，China 　　[Abstract]Objective To understand the satisfaction degree of the pharmacy intravenous admixture services （PIVAS），and to explore the feasibility of PDCA cycle in optimizing the workflow of PIVAS.Methods The satisfaction questionnaire was designed for the PDCA activities from July 2015 to June 2016，and the satisfaction survey was conducted in the second half of 2016 on the doctors，the nurses and the patients.The survey results were summarized and analyzed，and compared with the satisfaction survey data of clinical department and satisfaction survey data of patient in 2015.Results The overall satisfaction rate was 97.92% in the clinical department，compared with 2015 increased by 14.92%，and the overall satisfaction rate of patients was 83.83%，compared with 2015 increased by 1.33%.Conclusion PDCA cycle is benefited to improve the workflow of the PIVAS continuously，which can improve the satisfaction of clinical departments and patient，and will contribute to assist the daily work of clinical. 　　[Key words]PDCA cycle；Pharmacy intravenous admixture services；Satisfaction；Effect 　　PDCA循?h包括计划（plan）、实施（do）、检查（check）及处理（action）4个阶段，是一个循环往复的过程，通过数据比对，找到最根本的问题症结，加以改正；对无明显成效的方面，及时总结经验、查找原因，力求在下一个循环中得到改进；是一个不断找出问题，解决问题，持续改进的过程[1-3]。近年来，PDCA循环管理方法被引进我国，不少企业单位应用PDCA循环解决其日常工作中存在的问题，对其日常工作流程进行优化，取得了不错的效果[4-5]。我院作为江门市区首家开展静脉药物配置服务的医疗机构，在静脉药