香港机场2017中国民航服务质量大会汇报材料.pptx

香港国际机场智能机场体验智能机场署理总经理欧阳显宏2017年3月我们的挑战增长迅速人力短缺旅客期望运力限制除了增加运力的计划外…… 一号客运大楼附属大楼三跑道系统中场客运大楼……还须要利用创新科技，不断提升效率和旅客体验CD智能机场－目标加强安全及保安优化工作流程为旅客带来优越的机场体验愉快便捷的旅游体验。更理想的职业安全和健康水平。提升机场保安。提高效率。更优质、更准确。自动化自助服务流动性优化流程自动化智能科技行李处理辅助工具高速行李输送带跑道灯号自动检查装置服务型机械人手推行李车追踪系统无人驾驶车辆4020160809CCD在家列印行李标签放入附有无线射频识别晶片的标签套扩大自助服务范畴快速查询航班数据自助行李托运唯一旅程身份识别旅客自助登记e-CD流动性与日俱增提取行李提示登机提示 寻路网上购物及点菜虚拟指示标志优化流程全球卫星定位系统车辆追踪机场协同决策无线射频识别系统行李处理旅客流量预测系统人潮管理4320160809CCD谢谢Baggage Handling Assist (Stack@Ease): – Trial in 2016. Full deployment in 2017-18.Better occupational health safetyHigh Speed Baggage Conveyor: – Carry baggage from MFC to T1 in 4 minutes. Launch in 2019.Auto Inspection for Runway Lights: – Jointly developed with a local technology start-up company. Currently under trial. Used high speed imaging technology to detect the healthiness of the runway lights (the vehicle operates at 50km/hour).There are over 13,000 lights for the two runways at HKIA. Inspection time for a runway shortened from one week (manual inspection) to less than 10 minutes.Baggage Trolley Tracking:- Developed in conjunction with a local RD Centre. Use image analytic technology to count the number of trolleys at trolley pickup points. Alert via mobile phone to the contractor if the trolley number drops below 50.Improved trolley circulation efficiency and service level. So far HKIA has over 10,000 trolleys and about 100 trolley pickup points. Deployed in baggage reclaim hall since 2015 (total of 18 cameras). Will be expanded to the rest of the Terminals.Service Robots: – two humanoid-type robots (Pepper) will be deployed for trial in near future.Potential usage: Greeting to passengers, events, information enquiries, way finding, etc. Explore other types of robot for operational surveillence (wet floor, lights off, rubbish on floor) and security (face recognition, threat alerts).Driverless Vehicles:- - Exploring to use in: Driverless Tractors/ Dollies, Self Driving Airside/ Staff Passenger Bus, Self del