民航专业英语开学第一课PPT.pptVIP

Welcome to my class!;Self-introduction;Self-introduction;Self-introduction;龚 Ashley;My study plan;;Airport Announcements;登机广播 Paging Departure Attention;Unit 1;;;;;Text;4.What are reservation agents? The agents who handle telephone calls for airlines. 5.What is their principal job? To make or to confirm resercations for passengers. 6.What should the agent do while handling a reservation call? Find out who is traveling, where the passenger wants to go? what time the passenger wants to start or end his journey, whether the passenger has any special requirement, whether the passenger is traveling alone, what class the passenger would like to take.