商务英语第二讲.pptVIP

Chapter Two The Seven Skills of Management Objectives: The importance of proper planning How to develop your decision making skills The secrets of effective delegation How to communicate with your employees effectively The seven main skills: Planning Goal-setting Decision-making Delegation Support Communication Controlling to plan Planning The starting point in management All plans share the goal of creating order and discipline. Plan enables you to bring the future into the present. Planning on paper is essential to progess. Planning Elements A goal and a measure of the distance from the goal An assessment of the environment An assessment of the company’s strength and weaknesses As assessment of existing and needed resources A series of tasks that will move the company toward the goal A mechanism for measuring progress Goal-setting: where to? Have an aim, an objective, or a goal before you act Business goal Financial goal Marketing goal Individual goal … A right goal: Specific Measure Time-limited A Professional Decision-making Process Define the problem Gather information Analyze the information Develop options Choose and use the best option Monitor the outcome Delegate all you can: Delegation is the act of assigning tasks to subordinates for them to perform. Delegation means passing responsibility for performing a task along to a subordinate, that is, to someone who reports to you, the manager. Good delegation needs: Responsibility Accountability Authority Responsibility means that every manager and employee has a specific function or activity to perform as their job. Responsibility refers to the work that a member of an organization is supposed to do and the standards for that work to be considered properly accomplished. An area responsibility refers to the scope of someone’s job. This generally includes a set of functions, task, goals and subordinates. The principle of responsibility implies that a manager must respect the chain of command by delegating wo