[英语学习]酒店英语口语.docVIP

Word List　　Laundry洗衣　　Mini-bar/Refrigerator冰箱　　Ice冰块　　Cocacola可乐　　Mineral water矿泉水　　Cigarette香烟　　Sugar方糖　　Cold water凉开水　　Hanger衣架　　Electric Kettle电水壶　　Glass水杯　　Cup瓷茶杯　　Telephone Book电话本　　Hair Drier电热吹风机　　Washed水洗　　Damage毁坏，损坏　　Compensate赔偿，补偿　　Dry Cleaned干洗　　Pressed/Iron熨烫　　Slipper拖鞋　　Soap香皂　　Newspaper报纸　　Toilet Paper卫生纸　　Towel毛巾　　Bath Towel浴巾　　Floor Towel地巾　　Small Towel方巾　　Tea茶叶　　Beverage饮料　　Telephone电话　　TV controller遥控器　　ID=Identification身份证　　Bothroom卫生间　　Shower沐浴　　Coffce咖啡　　 　　Phrase　　Good morning/afternoon/evening　　早上好/下午/晚上　　Have a nice day.(time trip)　　祝您过得愉快　　Im sorry.很抱歉　　Excuse me对不起　　Thats all right没关系　　Please follow me请跟我来　　Thank you 谢谢　　Just a moment请稍等　　Right away 马上　　Turn-down service夜床服务　　Dry towel干毛巾　　Make bed整理床铺　　Room number房号　　Quick service特快洗衣　　Im not really sure. 我不能肯定　　Im sorry to trouble you.对不起，麻烦您了　　　　Useful Expressions　　1.Housekeeping, May I come in?　　客房服务员，可以进来吗？　　2.Do you need bellman?　　您需要行李员吗？　　3.May I clean the room now?　　现在我可以打扫房间吗？　　4.Whats your room number, please?　　 请问您的房号？　　5.Could you bring me some more towels,plesae?　　 你能不能再给我拿几条毛巾来吗？　　6.The air conditioner doesnt work.　　 空调机坏了。　　7.Would you please give me some envelopse and writing paper?　　 请给我一些信纸信封，好吗？　　8.Ill bring them to your room at once.　　 我马上给您送来。　　9.Internet access press 8 and 163.　　 上网号码先拨8，再加163。　　10.Theres something wrong with the toilet.　　 抽水马桶出毛病了。　　11.Have you checked your room?　　 您检查过您的房间吗？　　12.Ill show you the way myself.　　 我亲自带您去。　　13.Have you got any laundry?　　您需要洗衣服务吗？　　　　　　总台收银的：　　　　Useful Expressions　　　　1、Would you like to check out?　　　　2、Sorry to have kept you waiting, This is your bill please.　　　　3、Can I have your name and room number please?　　　　4、What kind of credit cards have you god?　　　　5、As a hotel policy, We accept the following cried cards.　　　　6、Do you need receipt or bill?　　　　7、Just a moment please. I’ll write out receipt for you.　　　　8、I’ll send a bellmen