中国服务合作共赢-BeijingGlobalFriendAirportsCEOForum.PDF

中国服务 合作共赢 China Service Win-Win Cooperation 超大型机场的管理创新与实践 Mega Airport Management Innovation and Practice 史博利 Shi Boli Ten Years’ Dedication Ten Years’ Harvest Ten Years’ Dedication Ten Years’ Harvest - 亚洲最大航空枢纽The largest aviation hub in Asia - 中国第一国门China’s First National Gateway - 旅客吞吐量世界第二World’s second largest passenger throughput - ACI旅客满意度全球第三Top 3 passenger satisfaction of ACI 每日Everyday 25万多名旅客Over 250,000 passengers 1600多个航班Over 1,600 flights 90多个航空公司Over 90 airline 200多个航点 Over 200 destinations Cooperation Innovation Win-Win 超大型机场管理创新与实践中的认识和体会 The Cognition and experience gotten from mega airport management innovation and practice 创新思维、因势定位Innovative thinking and Strategic positioning - 全球“服务经济”时代 Global service economy era - 民航大国向民航强国跨越 From a large civil aviation power to a strong civil aviation power - 京津冀协同发展上升为国家战略 Coordinated development of Beijing- Tianjin-Hebei as a national strategy - 北京新机场建设 New airport construction in Beijing 创新思维、因势定位Innovative thinking and Strategic positioning 以中国文化精髓为依托 以爱人如己、爱己达人为核心 以安全顺畅、便捷高效、贴心愉悦的服务体验为表现形式 China Service relies on the essence of Chinese culture, with a core idea to love others in the way you love yourself and the love for yourself also reaches to others, which is expressed by safe, convenient, efficient, heartfelt and pleasant service experience. 创新思维、因势定位Innovative thinking and Strategic positioning - “中国服务”是思维模式 “China Service” requires strategic synergy to realize. - “中国服务”是企业使命 “Chi