商务沟通作业 第四章.docVIP

Student Name: 樊文婷Student Email: 2008fwt@163.com Site Title: Excellence in Business Communication, 7/E Books Title: Excellence in Business Communication Books Author: Thill/Bovee Location on Site: Chapter 4 Chapter Quiz 97% Correct of 30 Scored items: 29 correct: 97% 1 incorrect: 3% ------------------------------------------------------------------- 3 questions not scored. 30 scored questions. Submitted on April 16, 2011 at 3:41 PM (UTC/GMT) ------------------------------------------------------------------- Question 1 Joe Kraynak is successful because his books pay attention to the readers ____. Correct: needs Correct! ------------------------------------------------------------------- Question 2 Which of the following is NOT one of the necessary steps in the writing process? Correct: surveying Correct! ------------------------------------------------------------------- Question 3 Gathering information is part of the ____ step. Correct: planning Correct! ------------------------------------------------------------------- Question 4 As a general rule, roughly half the time put into a business message should be spent on ____. Correct: planning Correct! ------------------------------------------------------------------- Question 5 Which of the following statements is false? Correct: None of the above; all are true. Correct! ------------------------------------------------------------------- Question 6 Which of the following is NOT a question you should ask to test your purpose? Correct: None of the above; all are questions to test your purpose. Correct! ------------------------------------------------------------------- Question 7 In determining whether to provide specific details or just a summary, or a formal memo or an email, the writer should ____. Correct: understand audience expectations and preferences Correct! ------------------------------------------------------------------- Question 8 When an audiences request is vague, the best way for the write