制造业的全面质量计划的成功需要用一个创新的方法来衡量[外文翻译].docVIP

原文： An innovative approach to measuring the success of total quality programmes in manufacturing industries Introduction Since the adoption of total quality management (TQM) became a pursuit of companies in search of a remedy to declining sales and an eroding competitive position, there has been a plethora of articles evaluating the success or lack thereof of total quality programmes. Furthermore, there have been numerous attempts to assess the presence of total quality (TQ) in any given organization. More often than not, the companies themselves have conducted these measurements in order to gauge the success of their own quality initiatives. Most of these measurements revolved around surveys, questionnaires or other subjective instruments that, for the most part, evaluated customer satisfaction, which was only one aspect, albeit an important one, of total quality management. The establishment of a standardized measure has also met with mixed results. The use of criteria such as winning quality awards or receiving quality standards certification has proved unreliable. A number of companies won awards only to meet with severe financial setbacks within a short period of time. Conversely, many companies have succeeded in using the awards as a stepping stone to even greater. excellence and a subsequent competitive advantage. The purpose of the research was to identify quantifiable, system-wide factors that could be used to indicate the presence of TQ. Since previous literature and fieldwork utilized subjective measures, the problem of erroneous perceptions of the presence of quality was prevalent. Companies professed to have total quality when it was evident they did not, and in some cases the reverse was true. More importantly, without quantifiable measures it was difficult for an organization to verify the success of its quality initiatives. This paper describes the design, development and testing of a non-subjective, quantitative model that can be used to indic