泉州悦华酒店服务与管理标准手册客房部分.doc

悦华酒店服务与管理标准手册 （客房部分） 目 录 客房部服务手册（工作流程与操作细则） 1、洗衣房主管工作流程与操作细则······················· 制定计划··········································· 任务分派··········································· 过程控制··········································· 工作评估··········································· 2、洗衣岗领班工作流程与操作细则······················· 制定计划··········································· 分派任务··········································· 过程控制··········································· 工作评估··········································· 3、设备维修岗工作流程与操作细则······················· 洗涤清洁设备维护保养······························· 4、洗