Chapter1+贸易联系.docVIP

Chapter 1 贸易联系 1. 客户联系 I．About phonecals How to answer a call Good morning/afternoon/evening. This is…’s office. Can I help you?/what can I do for you?/Is there anything I can do for you?/Anything I can do for you?56 a. 正是本人时：This is he/she, speaking./ Speaking, please. b. 要求接听电话的人在办公室时：Wait a second/minute/moment, pls./ Hold on, pls. c. 不知道要找的人在不在时：Hold on pls. I’ll just find out for you. d. 要找的人不在办公室时：I’m afraid/I am sorry she/he is out right now/ is not available right now. Can I take a message for him/her? May I have your name/number please? How to make a call: Good morning. Could I speak to…（准确说出你要找的人的名字和他所在的部门或职位） I’d like to speak to…,pls. Could you pls put me through to…? (informal) Hello, is…in?/ Is…there? 所找的人不在时：May/could/can I know when he/she’ll be back? 需要留言时：Could you pls tell him/her that…called? / Can you take a message for him/her?/Could you pls ask him to call me back? 不需要留言时：No, tks. I’ll call back later. II. Greetings Hi,there! Hello/hi. Good morning/afternoon/day/night! How are you? (比较见外) I’m fine,tks./Very well, thank you./Good. How about you?/ And you? What’s up?/What’s new?---Nothing./ As usual. 一阵子没见的朋友：How are you doing? / How you doing? /How’s everything?/How have you been?/How’s your business going? 很久不见的朋友: Long time no see./ It’s been a long time.--- Yes, it has. III. Showing thankfulness. Thank you very much. / Tks a lot. / Many thanks. Thank you. I appreciate your help / I appreciate it. Thank you for your help. It was vey nice of you. Thank you, anyway.(对方未帮上忙时) Reply: You’re welcome. It’s my pleasure. My pleasure. It was nothing. Forget about it. Not at all. Anytime. Don’t mention it. (I’m)Glad that I could help. At your service. 2. 产品介绍 通常介绍产品的： 颜色color；材料material；功能function；工艺craftsmanship；特点feature；卖点selling point Craftsmanship: sophisticated technology工艺精良；finely processed加工精细；skillful manufacture制作精巧 Selling point: reliable reputation信誉可靠；modern design; excellent quality; unique style; user-friendly使用方便的；modern and el