[管理学]BB110 Process Mapping ReE.ppt

Process Mapping Process Mapping Provide an overview of Process Mapping To show the step-by-step example of Process Mapping To demonstrate where Process Mapping fits into the DMAIC Process Improvement Model To provide examples of Process Maps To perform a Process Mapping exercise The DMAIC Process Types of Process Maps ‘Level 0’ Process Map ( I-P-O or SIPOC ) Used to define the macro level for Suppliers and Customers. (Only 3 or 5 blocks in map) Value Stream Map Process and information flow (macro) Key metrics (e.g. cycle time, yield, inventory) for key process steps and for the overall project. Shows constraints. Detailed Process Map shows all steps in the process, including non-value adding steps. Detailed Process Mapping What is the tool? Graphical illustration of the work process What will the tool identify? All value-added and non-value-added process steps Process Inputs (X’s) Process Outputs (Y’s) Data Collection Points First Input Variables to put in FMEA When do you apply process mapping? Always What are results of Process Mapping? Identify systems needing Measurement Studies Identify Output Variables for Capability Studies Identify missing elements in the Control Plan Identify possible non-value-added process steps Process Mapping Increasing Process Description Detail: Top Down Mapping Method Increasing Process Description Detail:Types of Maps Flow Chart (aka Block Diagram) Shows process steps, without worrying about details Useful as a first pass to understand process steps Cross Functional Map (aka “Swim lane”) Rearranges flow chart process steps into lanes of functions Clearly shows hand-offs Process steps move left to right as time progresses Cross Resource Map Further drill down into functions, showing actual resource to resource hand offs Different Levels of Process Maps Preparing the Process Map Team Effort – Manufacturing Example: Manufacturing engineers Line operators Line supervisors Maintenance technicians Suppliers Inputs to Mapping Br