新职业英语职业综合英语Unit7CustomerService.ppt

Dear Mr. Walters, Thank you for your letter of November 15. We are so sorry that the goods you received have not been supplied correctly. It might have been an error during shipment. We will make up the shortfall as soon as possible, and promise that such things will never happen again. Please accept our apology for the inconvenience it has caused. Yours sincerely, Wang Yi Wang Yi Customer Service Manager W-Task 2 Writing Task 2 Suppose you are the customer service manager of your company. Write a letter of adjustment to the letter of complaint in Task 1 on Page 90. Sample Mini Work