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IT Services Service Continuity Management Emergency Response Template Status: In draft Under Review Sent for Approval Approved Rejected Version: your version Release Date: Document Control Author Prepared by name and / or department Document Source This document is located on the LAN under the path: I:/IT Services/Service Delivery/Emergency Response Plan/ Document Approval This document has been approved for use by the following: first name, last name, IT Services Manager first name, last name, IT Service Delivery Manager first name, last name, Service Continuity Process Manager first name, last name, Customer representative or Service Level Manager Amendment History Issue Date Amendments Completed By Distribution List When this procedure is updated the following copyholders must be advised through email that an updated copy is available on the intranet site: Company Name Business Unit Stakeholders IT Table of Contents Document Control 2 Author 2 Document Source 2 Document Approval 2 Amendment History 2 Distribution List 2 Introduction 4 Purpose 4 Scope 4 Audience 4 Ownership 4 Related Documentation 4 1. Executive Overview 5 2. Scope 5 3. IT Service Emergency Response Summary 6 4. Emergency Response Plan (ERP) – Service A 7 4.2. Introduction 7 4.3. Response Strategy 7 4.4. Invocation 7 4.5. Dependencies 8 4.6. Response Team 8 5. Response Plan 9 6. Appendices 10 7. Terminology 10 Introduction Purpose The purpose of this document is to provide an emergency response template. Scope This document describes the following: An emergency response template Note: It is assumed for each service described in this document that the supporting back-end technology is already in place and operational. Audience This document is relevant to all staff in company name Ownership IT Services has ownership of this document. Related Documentation Include in this section any related Service Level Agreement reference numbers and other associated docume