[英语学习]Body langauge行为准则.pptVIP

CHATEAU STAR RIVERBODY LANGUAGE 星河湾酒店行为标准 CHATEAU STAR RIVER Body language While Standing 站姿 Body 身体 : Chest out, tuck in stomach, stand straight. 挺胸、收腹、站笔直。 Head 头部 : Look ahead, head up with a natural smile 目光向前，抬头并自然微笑。 Shoulder 肩膀 : Square shoulders 肩膀放平。 Hands 双手 : Put naturally in front, the right hand above. 双手自然垂下，右手轻抓左手背，放于身前 Feet 双脚 : Slightly apart 微微分开 Male 男性 : 10:10, Female 女性 : 11:05，右脚跟放在左脚弓处 Watch Body language refer to the role model/picture/Video 请看真人示范/图片/短片 Body language While Walking 步行 (1) Walk gracefully with suitable pace; 用适宜的步速步行 Walk upright and keep your feet towards the front; 笔直地步行并保持双脚向前 Look ahead and smile naturally; 目光向前并自然微笑 Straighten your back, draw in your belly, and pull your chin back. 背要挺直，收腹，略收下巴。 CHATEAU STAR RIVER CHATEAU STAR RIVER Body Language while Walking 步行 (2) Always walk on the right side 总是靠右走 When seeing a guest, make natural eye contact and smile before 6 steps; slightly stop and greet them enthusiastically 当见到客人时，在约6步距离处向客人微笑，在2－3步距离处稍微停 顿，保持站姿，热情问候客人。 Watch Body language refer to the role model / picture/Video 请看真人示范/图片/短片 CHATEAU STAR RIVER Body language while Directing Leading Guests 为客人指路、带路的标准 Directing One hand naturally puts on the waist, and the other directs guests with open palm and five fingers together, arm slightly below the shoulder level, stretch 3/4; 一手自然放于腰间，另一手打开手掌, 以五指合拢的手势指引客人，手臂 略低于肩高。 Leading Walk in front on the left/right side with proper distance from guests ( about one step away ); 与客人保持适当的距离走在客人前面的左、右边（一步的距离）； Do not walk too fast. Keep an eye on the guests’ position; 避免步行过快。注意客人的位置。 When changing directions, show the guests the way with hands in advance. 当方向转变时，预先用手指引客人。 Watch Body language refer to the role model/picture/Video 请看真人示范/图片/短片 CHATEAU STAR RIVER Body language while Sitting 坐姿 Get on th