2016国际商务英语重点总结推荐.docxVIP

国际商务英语重点总结第一章一、选择判断题1. What is communication?Transmission of information and meaning from one person or group to another.二、简答题1.Why do you need good communication skills?（为什么你需要良好的沟通技巧）Good communication skills are essential for（良好的沟通技巧是……的基本）Job placement （工作安排）Job performance （工作表现）Career advancement （职业发展）Success in the new world of work （事业成功）2. How may the sender encode a message?（发件者通过什么方式发送信息）Verbally or nonverbally. By speaking, writing, gesturing.（口头或者非口头，类似说、写、手势）3. What kinds of channels carry messages?（信息以什么方式承载）Letters, e-mail, memos, TV, telephone, voice, body.（信件、邮件、备忘录、电视、电话、声音、躯体）4. How does a receiver decode a message?（接收者如何接收信息）Hearing, reading, observing.（听、读、观察）5. When is communication successful?（什么时候沟通被视为成功的）When a message is understood as the sender intended it to be.（当信息被理解为发送者所期望的时候）6. How can a communicator provide for feedback?（如何给沟通者提供反馈）Ask questions, check reactions.（提问、检查反映）7.Keys to Building Powerful Listening Skills（建立强大倾听技巧的关键）Stop talking.（停止说话）Control your surroundings.（控制周围的环境）Establish a receptive mind-set.（建立一个尊重的态度）Keep an open mind.（保持一个开放的思维方式）Listen for main points.（聆听主要观点）Capitalize on lag time.（利用滞后时间）Listen between the lines.（在范围内倾听）Judge ideas, not appearances.（从观点做出判断而不是外表）Hold your fire.（控制脾气）Take selective notes.（做简要笔记）Provide feedback.（提供反馈）8. Nonverbal Communication（非口头沟通包括哪些）Eye contact, facial expression, and posture and gestures send silent messages.（眼神交流、面部表情、姿势和手势发出的无声信息）9.Keys to Building Strong Nonverbal Skills（建立强大非口头沟通技巧的关键）Establish and maintain eye contact.（建立眼神沟通）Use posture to show interest.（用姿势表示兴趣）Improve your decoding skills.（提高接收信息的技巧）Probe for more information.（探索更多信息）Avoid assigning nonverbal meanings out of context.（避免意思之外的非语言表达）Associate with people from diverse cultures.（将人与其对应的文化背景相联系）Appreciate the power of appearance.（对外在作出赞赏）Enlist friends and family.（争取朋友和家人的帮助）10. Improving Communication Among Diverse Workplace Audiences（提高与不同场所中对象的沟通技巧）Understand the value of differences.（理解价值观的差异）Crea