6 SIGMA GE 培训资料.ppt

Objectives DEFINE Phase Purpose Step A: Customer Project CTQs Step B: Team Charter (4-Blocker) Step C: The High Level Process Map Change Acceleration Process (CAP) E = Q x A The Model Key CAP tools: ARMI GRPI Threat/Opportunity Matrix In/Out of the Frame DEFINE Phase Steps Purpose of Define Phase Addendum Process Maps Flow of a DMAIC Project CAP Key CAP Elements Expanded G.R.P.I. Worksheet Other CAP Tools Six Sigma is all about huge improvements – not incremental changes CAP and CAP model was developed by GE (long before Six Sigma) to help organizations cope and accelerate change. Its goal is to help teams mobilize commitment around the required organizational and behavioral changes in support of technical, quality or cultural changes. STEPS: Working individually, team members pick which of the four quadrants fits the need for change for this change initiative. Team members share their perceptions and then debate and discuss similarities and differences. Individuals then write a 3-4 sentence statement of the need for change using language that speaks to as many of the four quadrants as possible. Team members read their statements and the team debates and discusses each to create a statement that encompasses the best of each individual effort. This statement is then modified to appeal to key constituent groups (manufacturing, marketing, engineering, etc.). OPTION: Though most teams find this discussion fairly straightforward, some struggle with the degree of specificity required to really frame the need for change along both dimensions. Therefore, it may be useful to begin this discussion and then table it for additional work once the vision has been articulated and the key stakeholders have been identified. It is not unusual to find a team finally ready to use this tool after they have worked on the vision and begun to do a stakeholder analysis. TELL: ASK: DO: TELL: ASK: DO: TELL: ASK: DO: High level process maps are a first