ERP – Getting from Here to There with Organizational Change.ppt

Session #-and Name ERP – Getting from Here to There with Organizational Change Management Session #25045 March 11, 2008 Alliance 2008 Conference Las Vegas, Nevada Overview Delaware’s ERP history Organizational Change Management (OCM) – what is it? Creation of the State’s OCM Team Project Management processes integrate with OCM processes OCM processes and tools for success State of Delaware ERP Systems Payroll Human Resources Statewide Technology PHRST Delaware’s ERP Background State of Delaware 71 Organizations 35 State Agencies 19 School Districts 17 Charter Schools 36,000 Employees 12 Unions Represented 37 Different Locals 1990’s 1990’s — Various False Starts July 1999 PeopleSoft Human Resource Version 6.02 implemented Benefits Administration Payroll — Unsuccessful Rolled back to Mainframe Legacy System August 1999 – February 2000 Project managed by consultants Low team morale Multiple project plans to ‘fit’ budget Production support for Human Resources Chain of command – multiple reporting structure March – December 2000 Became a ‘state – managed’ project Acquired additional state resources Rearranged project team Added full time Change Management team Single reporting structure December 2000 – July 2001 Change Management Team formed Strategy developed Prepared (readied) State Organizations End-User training (1300+) Successful HR (V6.02 to 7.51) Upgrade Benefits/Payroll implementation ERP Lessons Learned High – level commitment Acquire “Best of the Best” state resources Avoid modifications – re-engineer 1st Visionary Change Management Production support project plan PHRST Upgrade V7.51 to V8.8 Client Server to Web based Not much functionality change One year timeline Planning began in April 03 before actual funding July 1 Tremendous change to look and feel! Internet education Go live was a non-event! Why ERP Implementations Fail 42% Leadership 27% Organizational Cultural Issues 23% People Issues 4% Technology Issues 4% Other Organizational issues l